Welcome to Freedom Business Services; Customer service is our passion.

Based in Wetherby and covering a 30 mile radius, Freedom Business Services offers consultancy and coaching to companies who need help with a variety of aspects affecting their customer service levels and performance.

How can I help you? Ask yourself these questions:

• Are there challenges preventing you from being the best service provider in your area of expertise?
• Would you like to enhance your customer experience?
• Would you like to retain your most valued clients and exceed their expectations?

Using tried and tested coaching and consultancy techniques, or a combination of both, I can help you and your company with:

• Client Retention
• Win Backs
• Complaints Handling
• Customer Satisfaction
• Cost Savings
• Increased Profits

• Client Surveys
• Performance Measurements
• Cross and Up Selling
• Growth Planning
• Employee Coaching & Development

Even the most successful companies have found that an objective coaching relationship can add true value to their performance.  As a business owner you may have a clear idea of where you are heading but just need a little structured help in getting there. If it is clarity you need we work together to find the picture that best fits your business.

Whether you choose coaching or consultancy I help you to face your challenges making the improvements you desire in a confidential non-judgemental way.

I offer a free consultation to enable us to get to know you first and your business second.

There is no obligation and if your requirements fall outside of my area of expertise I will be happy to recommend someone who can help.