It's widely agreed that first impressions count - this is especially true of first time contact by telephone. How well we know our customers, what they want from us and how happy they are with the service they are getting are key considerations to retaining them. A few simple steps makes it surprisingly easy to provide a positive customer service experience at every point of contact.
So what is the difference between a successful and unsuccessful business?
- The successful ones understand their customers.
- They listen to their customers.
- They know how to respond in all scenarios.
- They know what metrics to measure to gauge how they are performing.
- They understand that metrics form only part of the picture.
- They understand why customers make certain decisions.
Steve Jobs once said "Get closer to your customers than ever. So close that you can tell them what they need before they realise it themselves."
It is also true that knowing the true cost of every job you complete and financial savvy are important factors but without customers we wouldn’t be in business anyway.
All businesses are unique but share the same kind of challenges, whatever your challenges are the direction that consultancy provides is invaluable. It doesn’t have to be a long drawn out or expensive process but can provide for you an overview of where the gaps are and what you need to do to get on track and stay there.
My style is to be direct but supportive and never judgemental. I am the objective presence from the outside looking in.
If a more non-directive approach is preferable, coaching will suit you better.
Here are some of the ways in which consultancy can help:
- Client Satisfaction & Retention
- Increase Revenue & Production
- Cross & Up Selling
- Cost Efficiencies
- Cost to Deliver
- Performance Monitoring
- Business Continuity Planning
- Professional Image
- People Development
- Employee Morale
- Headcount Control
- Processes Excellence and Improvement
I offer a free no obligation consultation because it is important to know I can add value and essential to you, that you feel we can work together and can benefit from consultancy. I am happy to undertake contracts internationally.
Here to listen and happy to just talk
Contact 01937 583811 or 07954 272837 or email firstname.lastname@example.org
Should you require a personal coaching or therapy consultation, please visit: www.freedomthroughtherapy.co.uk